SDNv3: Operation

Service target

The central SDN service target is 99.9% uptime during operating hours, i.e. 24/7 and every day between 00:00 and 24:00.

Service target for response and resolution time:

• P1 and P2 cases: Response within 30 minutes, resolution 4 hours.
• P3 cases: Response within 8 hours; resolution within 12 hours.
• P4 cases: Response within 24 hours; resolution within 48 hours.

Operating reports

TDC NetDesign A/S prepares a monthly operating report in Danish, in relation to the agreed SLA.

Operating status

You can use the following links to monitor the operating status of all SDN connections (Smokeping).

Through the following link, you can access a monthly management report on operation and use/traffic (PDF) (in Danish).

Service windows

Service windows for normal changes are generally performed on the1st and 3rd Tuesday of the month, between 21:00 and 03:00. Redundant equipment is updated the day before, during daytime hours.

Service windows for routine standard changes are generally performed on the 1st Tuesday of the month, with redundant equipment updated on the 4th Tuesday of the month – both starting from 07:00.

Notifications concerning service windows are usually sent to the relevant parties 1 to 3 days before the service window, depending on the estimated local planning requirements. However, standard changes are not notified.

Technical support

Use the following link to access information and contact details for technical support.